Your privacy, handled with the same care we bring to every journey.

Kwaipmkwai Travel & Tours ("Kwaipmkwai", "we", "us", or "our") is a Tanzanian travel agency specialising in safaris, beach holidays, Kilimanjaro experiences, cultural tours, and tailor-made itineraries.

We respect your privacy and are committed to handling personal information responsibly, lawfully, and transparently. This Privacy Policy applies to information collected through https://www.kwaipmkwai.co.tz, our enquiry and newsletter forms, email and telephone communications, and the planning and delivery of travel services.

By using our website or providing your information to us, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek it separately and clearly.

The information we collect depends on how you interact with us. We only collect what is reasonably necessary to respond to enquiries, design itineraries, make bookings, deliver services, comply with legal obligations, and improve your experience.

We use personal information for legitimate business purposes connected to planning and delivering exceptional travel experiences in Tanzania.

• To respond to enquiries and prepare proposals, quotes, and itineraries.
• To confirm bookings, issue vouchers, coordinate transport, accommodation, activities, and guides.
• To communicate with you before, during, and after your journey regarding schedules, changes, safety, and service matters.
• To process payments, invoices, refunds, and related financial administration.
• To send newsletters and travel inspiration where you have opted in, and to honour unsubscribe requests promptly.
• To improve our website, services, and customer experience through aggregated or anonymised analysis.
• To comply with legal, regulatory, tax, immigration, or law-enforcement requirements applicable in Tanzania or your country of residence.
• To protect our rights, prevent fraud, and maintain the security of our systems and guests.

Depending on your location and the nature of the processing, we rely on one or more of the following legal bases:

• Performance of a contract or steps taken at your request before entering into a contract, such as preparing a tailored itinerary or confirming a booking.
• Your consent, for example when subscribing to marketing communications or where explicit consent is required for certain uses.
• Legitimate interests, such as operating our business, improving services, securing our website, and communicating with prospective guests, balanced against your rights and expectations.
• Legal obligation, where processing is necessary to comply with applicable laws and regulations.

We do not sell your personal information. We share information only where necessary to operate our business and deliver the services you request.

• Accommodation providers, safari operators, airlines, transfer companies, activity providers, and local guides involved in your itinerary.
• Professional advisers such as insurers, accountants, or legal counsel where reasonably required.
• Technology providers that host our website, process forms, deliver email, or support internal operations, subject to appropriate safeguards.
• Authorities or regulators when required by law, court order, or to protect the safety of guests, staff, wildlife, or the public.

We retain personal information only for as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

Enquiry records are typically retained for a reasonable period to follow up on travel plans and maintain commercial records. Booking and financial records may be retained for several years to meet accounting, tax, and dispute-resolution requirements. Marketing preferences are retained until you unsubscribe or ask us to delete them, subject to any legal record-keeping obligations.

We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

No method of transmission over the internet or electronic storage is completely secure. While we work diligently to safeguard your information, we cannot guarantee absolute security. Please use strong passwords where applicable and contact us promptly if you believe your information has been compromised.

Depending on applicable law, you may have rights in relation to your personal information, which can include:

• The right to access information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of information, subject to legal and contractual limitations.
• The right to object to or restrict certain processing.
• The right to withdraw consent where processing is based on consent.
• The right to lodge a complaint with a relevant data protection authority in your jurisdiction, where applicable.

Our website may use cookies and similar technologies to enable core functionality, remember preferences, understand how visitors use the site, and improve performance.

• Essential cookies required for the website to function properly.
• Analytics cookies that help us understand traffic patterns and improve content, often in aggregated form.
• Preference cookies that remember choices you have made during your visit.

Our website and marketing communications are directed at adults planning travel. We do not knowingly collect personal information from children under 16 without appropriate parental or guardian involvement.

If you believe we have collected information from a child without proper authority, please contact us and we will take appropriate steps to review and, where necessary, delete that information.

Our website may contain links to third-party websites, maps, payment portals, or social media platforms. This Privacy Policy does not apply to those external services. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The "Last updated" date at the top of this page indicates when the policy was most recently revised.

Where changes are material, we will take reasonable steps to notify you through our website or by direct communication where appropriate.

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle personal information, please contact:

Kwaipmkwai Travel & Tours Email: booking@kwaipmkwai.co.tz Office: Sinza Kijiweni, Dar es Salaam, Tanzania Telephone: +255 (0) 667 524 687 · +255 (0) 714 818 755 · +255 (0) 698 280 000